Privacy Policy

This privacy policy (this "Policy") describes the practices of Red Rover and its corporate affiliates ("we", "us", "our") with respect to our collection, use, storage and disclosure of personal information provided to us from users of (a) the website operated at www.redrover.ca and such other locations as made available from time to time (the "Website"), (b) any "app" or other front-end software provided by us (for greater certainty, excluding third party software that may interact with the Website or the Service, as defined below) that interacts or interfaces with the Website (the "Software"), and (c) the services we provide through the Website and/or the Software (collectively, the "Service"). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Policy is incorporated by reference to the general Terms of Service for Red Rover located at http://redrover.ca/terms_and_conditions, and forms an integral part of it. All capitalized terms not otherwise defined herein have the meaning provided in the general Terms of Service for Red Rover.

 

  1. Introduction and General Concepts:

We respect and uphold individual rights to privacy and the protection of personal information. We know how important it is to protect your personal information and want to make every customer experience safe and secure. In keeping with that goal, we have developed this Policy to explain our practices for the collection, use, and disclosure of your personal information. We have appointed a Privacy Officer who is responsible for our compliance with this Policy. Information on how to contact the Privacy Officer can be found below.

For the purposes of this Policy, "personal information" means information about an identifiable individual, including, for example, an individual's name, home address, telephone number, social insurance number, sex, income and family status. Personal information does not include information that would enable an individual to be contacted at a place of business, for example an employee's name, position or title, business telephone number, or business address. We will only collect, use or disclose personal information in accordance with this Policy, or in accordance with laws applicable to the collection, use and disclosure of your personal information by us ("Applicable Privacy Laws").

 

On the other hand, "non-personal information" is any type of information other than personal information, and is excluded from this Policy. For example, non-personal information would include business information, or information that enables an individual to be contacted at a place of business, for example an employee's name, position or title, business telephone number, or business address. Non- personal information also includes information that is anonymous or not about an identifiable information, such as web browsing information (such as the domain used to access the Website, or the type and version of device, browser or operating system being used to access the Service), or aggregate information that anonymizes the underlying data (like the number of visitors, what pages users visit, average time spent on the Website or on various parts of the Service). We will collect, use or disclose non-personal information in accordance with our ordinary business practices, but always in accordance with any applicable laws. This Policy, however, only covers our collection, use and disclosure of personal information.

 

This site is not intended for minors and no person under the age of majority may register for a User Account. We do not knowingly collect personal information about any person under the age of majority (usually the age of 18 or 19, but it varies in different jurisdictions) including any person under the age of 13, and no such person, nor any parent or guardian as it relates to such person, should submit their personal information to us for any reason. Please do not submit personal information about minors to us, whether through the Website, the Service or otherwise.

 

We have appointed a Privacy Officer who is responsible for our compliance with this Policy. Information on how to contact the Privacy Officer can be found below.

 

  1. Collection and Use of Personal Information:

As indicated above, we collect two types of information through our Service: personal information and non- personal information. The types of information we collect about you will depend on the nature of your interaction with us or the Service.

 

We may collect the following personal information from you:

  • contact information such as name, email address, mailing address, phone number; 

  • billing information such as credit card number, and billing address;

  • unique identifiers such as user name, account number, password;

  • photograph uploaded as a profile picture;

  • professional information including licenses, qualifications, training, certificates, insurance, and tax related information;

  • user content generated by you, such as audio, video, text and images as provided by you on the Website, which may contain personal information as provided by you;

  • preferences information such as Request history and marketing preferences; 

  • and any information that you voluntarily enter, including personal information, into any postings, comments, reviews, or forums with Red Rover.

 

We also automatically gather information about your computer such as your IP address, browser type, referring/exit pages, operating system, as well as which aspects of our performance metric indicators available with our technology or our licensees' products you prefer using. Some of this may be personal information, but in typical cases it is non-personal information. Specific examples follow:

  • IP, etc.—When using our Website, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Website, the Internet address of the website from which you linked directly to our Website, the operating system you are using, the sections of our Website you visit, the Website pages read and images viewed, and the content you download from the Website. This information is used for Website and system administration purposes, and to improve the Website.

  • Cookies—We use "cookies", a technology that installs a small amount of information on a user's computer to permit the Website to recognize future visits using that computer. Cookies enhance the convenience and use of the Website. For example, the information provided through cookies is used to recognize you as a previous user of the Website, to offer personalized content and information for your use, to track your activity at the Website, to respond to your needs, and to otherwise facilitate your Website experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Website and your ability to access certain features of the Website or engage in transactions through the Website.

  • Geo-Location Information—When you use the Service through a mobile device, we may track or collect your geo-location information on a real time basis only. We may also use this real-time geo-location information to address support, technical, or business issues that may arise in the course of your use of the Service. If you do not consent to the tracking of your geo-location, you may still be able to use some features of the Service, but it is intended to be used with geo-location information. For example, Red Rover Service Professionals will enter their start location and throughout their trip to the Premises. You may at any time withdraw your consent as permitted through the Service, or,  provided you are not a Red Rover Service Professional, you can turn the geo-location tracking off at the device level as permitted by the manufacturer of your device. In our experience, your mobile device informs you when geo-location is tracked by displaying the GPS arrow icon.

 

  1. Use of Personal Information:

We may use your personal information, in combination with your non-personal information, for a variety of business purposes, for example to: 

  • fulfill your Request;

  • send you a Request confirmation, if applicable;

  • send you requested Road Service or Job information;

  • send new product or service information;

  • respond to customer service requests;

  • administer your User Account;

  • send you a newsletter;

  • carry out contests or promotions;

  • send you marketing communications;

  • respond to your questions and concerns;

  • improve our Services and marketing efforts;

  • conduct research and analysis;

  • to enforce our Terms of Service;

  • display content based upon your interests;

  • for distribution to our Payment Processor for the provision of payment services;

  • facilitate your transactions with other Users or Red Rover Service Professionals, as applicable;

  • and for other purposes as described in this Policy.

 

  1. Your Consent:

We will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by Applicable Privacy Laws. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Policy and as may be further identified at the time of collection.

  • Express Consent: Sometimes you will be asked to give your express consent to our collection, use or disclosure of personal information – for example, by being asked to check a box to indicate your consent to receive marketing communications in compliance with Canada's anti-spam laws.

 

  1. Information Obtained from Third Parties: 

If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us and in accordance with this Policy and such policy under which that information was collected.

 

  1. Disclosure and Sharing of Your Information: 

We will share your personal information with third parties only in the ways that are described in this Policy. We will not sell your personal information to third parties, however the use of our Service necessarily requires some sharing or disclosure of your personal information. Some of these activities may result in personal information collected by us being stored or processed in the United States or elsewhere outside of Canada and, as a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the USA PATRIOT Act and other applicable laws of the United States or elsewhere.

 

    • Our Service is physically hosted by Webware.io, a reputable hosting platform with industry standard security and practices.

    • We do not directly process payments through our Service. We use Intuit and their privacy terms are available here: https://www.intuit.com/privacy/?bc=OBI-LL1. We only ourselves collect and store limited parts of that information to provide a record of your transaction and to prevent fraud (such as a part of a credit card number, or a part of your billing address). 

    • When you enter into a Request for a Job through the Service, we forward certain aspects of the information you provide to the relevant Red Rover Service Professional and Intuit to enable them to assist in performing parts of the Service. We have entered into arrangements with these parties to ensure that they respect privacy in a manner consistent with this Policy. 

    • We use a third party to gather information about how you and others use our Service. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used. We may also use unique codes, web beacons or single-pixel gif tags to compile tracking information reports regarding Service user demographics, Service traffic patterns, and other aggregated Website or Service statistics, both on the Website and in our electronic communications in order to determine which materials and links have been used by recipients. We may then provide these reports to advertisers and others. For example, we may use Google Analytics, a web analytics service offered by Google that tracks and reports website traffic.  Google uses the data collected to track and monitor the use of our Service, and that information is transferred to and stored by Google Analytics and is subject to their privacy policy (https://policies.google.com/privacy).  This data is shared with other Google Services.  Google may use the collected data to contextualize and personalize the ads of its own advertising network.  You may choose to opt out of the Google Analytics cookie at any time by installing the Google Analytics opt-out browser add-on.  The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:  https://policies.google.com/privacy

    • We make your contact information available to Users or Red Rover Service Professionals, as applicable, that you transact with on this site to help complete the transaction, in accordance with your selected preferences.

 

  1. Security of Personal Information:

  • General Security Practices: The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We employ physical, administrative, contractual and technological safeguards to protect personal information, and insist that our service providers do the same. We insist that our personnel, and those of our providers, only access and use personal information in order to properly perform those duties, and even then only to the strict extent necessary to perform them.

  • Online Security: When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). SSL encrypts information entered on our site before it is sent over the Internet, and we use SSL in an industry-recognized standard manner to encrypt our Internet transmissions to and from you. In addition, to the extent we do store your personal information, we store it in encrypted form. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and so you should always exercise caution when disclosing sensitive information over the Internet. If you have any questions about security on our Website, you can contact us at info@callredrover.com.

 

  1. Requests for Access to and Correction of Personal Information:

Applicable Privacy Laws allow, to varying degrees, individuals the right to access and/or request the correction of errors or omissions in his or her personal information that is in our custody or under our control. Our Privacy Officer will assist you with such an access request. This includes:

  • identification of personal information under our custody or control;

  • information about how personal information under our control may be or has been used by us; 

  • and the names of any individuals and organizations to which the individual's personal information has been disclosed.

 

We will respond to requests within the time allowed by Applicable Privacy Laws and will make every effort to respond as accurately and completely as possible. Any corrections made to personal information will be promptly sent to any organization it was disclosed to. In certain exceptional circumstances, we may not be able to provide access to certain personal information it holds about an individual. If access cannot be provided, we will notify the individual making the request within 30 days, in writing, of the reasons for the refusal.
 

  1. Removal of Your Information: 

We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. Personal information used to make a decision that directly affects an individual will be kept for at least one year after such a decision. We have retention standards that meet these parameters. We destroy your information when it is no longer needed or required to be kept, or we remove your personally identifiable information to render it anonymous.
 

  1. Updates or Changes to Privacy Policy: 

We may update this Policy to reflect changes to our information practices. If we make any material changes we will either (a) notify you by email (sent to the e-mail address specified in your account), or (b) provide a notice on the Website or otherwise through the Service prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Any change to this Privacy Policy will become effective on the date so indicated, and will apply to information collected from the date of the posting of the revised privacy policy and to existing information held by us. The date on which the latest update was made is indicated at the bottom of this document. We recommend that you print a copy of this privacy policy for your reference and revisit this policy from time to time to ensure you are aware of any changes. Your continued use of the Service signifies your acceptance of any changes to this Policy.

 

  1. Contact Information:

You can direct any questions or concerns regarding our compliance with this Policy to our Privacy Officer by writing or emailing at:

Privacy Officer

Red Rover

965 Avenue Rd, Unit 4

Toronto, Ontario

M5P 3K9, Canada

Email: info@callredrover.com

 

If you are not satisfied with our Privacy Officer’s response to the question or concern you may be able to make a complaint under Applicable Privacy Laws. Our Privacy Officer can provide you with the contact information to make such a complaint.