Cancellation Policy

1 hour fee will apply to cancellations with less than 24 hours’ notice and more than 4.

A 2 hour fee will apply to cancellations with less than 4 hours notice.

1. Cancelling Real Estate Concierge Services. A Requesting User may cancel a Request without penalty before receiving a notification that a Real Estate Concierge Service Professional has Accepted the Request. Any cancellation by a Requesting User or Real Estate Concierge Service Professional for any reason whatsoever, must comply with the Guidelines. Any cancellation made in violation of the Guidelines will incur late fees, and or penalties, as provided herein or as we determine, in our sole discretion. All cancellation fees will be provided in the Guidelines (https://www.redrover.ca/pages/terms-and-conditions). We reserve the right to change, modify, increase, or decrease the amount and terms of the cancellation fees at our discretion from time to time. If we choose to do so, we will notify you by posting the update to the Website.

1. Cancellation by a Real Estate Concierge Service Professional. A Real Estate Concierge Service Professional may cancel a Job within a grace period (as provided in the Guidelines) after Accepting the Job or in extenuating services. If a Real Estate Concierge Service Professional cancels your Job, we will take reasonable efforts to match your Real Estate Concierge Service Request with an alternate Real Estate Concierge Service Professional but is under no obligation to do so.